To make a complaint

We’re sorry to hear something about our service is making you unhappy. When things go wrong, we want to know so we can put them right as quickly as possible. You can read more about how we handle complaints in our customer complaints code of practice.

Select the way you’d like to make a complaint

Email us


If you would like to email your complaint please address it to

Phone us


If you wish to phone us about your complaint please contact Richard Patient on 01420 481 500

Web form


If you wish to submit your complaint online please click the link, we’ll be in touch with you as soon as possible. Click Here