To make a complaint

We’re sorry to hear something about our service is making you unhappy. When things go wrong, we want to know so we can put them right as quickly as possible. You can read more about how we handle complaints in our customer complaints code of practice.

Select the way you’d like to make a complaint

Email us

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If you would like to email your complaint please address it to

Phone us

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If you wish to phone us about your complaint please contact us on 01256 581 111

Web form

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If you wish to submit your complaint online please click the link, we’ll be in touch with you as soon as possible. Click Here